Windows 11: Copilot bug causing jumping desktop icons in multi-monitor mode fixed

Windows[German]With the updates for Windows 10/11, which were intended to provide the preview version of Windows Copilot, Microsoft also introduced a bug that has been dragging on since November 2023. Desktop icons can jump uncontrollably between desktops in multi-monitor mode. The problem was confirmed, but dragged on for months. Microsoft has now fixed this bug, at least in Windows 11, with a preview update from January 2024.


Problem with jumping desktop icons

I had already mentioned this topic in passing in the blog post Windows 11 23H2 Update is causing issues for some users on November 1, 2023. In the "Known Issues" for update KB5031455, Microsoft confirmed an unpleasant bug that can occur in multi-monitor operation. At the time, Microsoft wrote that systems that use more than one monitor can experience problems with the unexpected shifting of desktop icons between monitors or other problems with the alignment of icons. However, this only occurs when users try to use the preview of Copilot in Windows 11 23H2 (this did not affect European users, as Copilot is not activated there).

On November 30, 2023, Microsoft added the entry Desktop icons might move unexpectedly between monitors for Windows 11 (and later Windows 10) to the Windows release health pages in the Known Issues sections. Windows 10 version 22H2 was also provided with Windows Copilot in countries outside the EU on November 30, 2023 via the cumulative preview update KB5032278.

Microsoft describes that Windows devices with more than one monitor may experience problems with desktop icons. These move unexpectedly between the monitors, or other problems may occur with icon alignment. However, this only occurs when users try to use Copilot in Windows.

Fix für Windows 11

Für Windows 11 22H2 und 23H2 hat Microsoft den Eintrag Desktop icons might move unexpectedly between monitors im Known-Issues-Bereich zum 8. Februar 2024 aktualisiert. Für die genannten Betriebssysteme ist das Problem als "resolved" gekennzeichnet. Im Text des Supporteintrags heißt es nun:

Resolution: This issue was resolved on the service-side for Windows 11, version 23H2 and Windows 11, version 22H2 on devices with updates released January 9, 2024 or later. Non-managed consumer Windows devices with no other compatibility hold should now have Copilot for Windows available.

The problem, which occurs under Windows 10 and 11, has therefore been fixed for Windows 11 (the colleagues from and Bleeping Computer have noticed this). However, Microsoft does not seem to have implemented the fix for Windows 10 yet – the status was still set to "Confirmed" when this text was written.


For Windows 11, Microsoft writes that the upgrade block in Windows 10 and Windows 11 for upgrading to Windows 11, version 23H2, has been lifted. Authorized devices should therefore be updated to the relevant Windows 11 23H2 version. If necessary, Windows 10/11 should be restarted for the fix to take effect.

Copilot for Windows is not yet available for managed devices (updates are distributed via WSUS, Windows Update for Business etc.) that were or are currently used in a multi-monitor configuration. Therefore, the problem probably does not occur there yet.

Similar articles:
Windows 11 23H2 Update is causing issues for some users
Windows 10/11: Desktop icons jump on multiple monitors


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