Securepoint Antivirus crashes Windows Server systems (March 18, 2024)

Sicherheit (Pexels, allgemeine Nutzung)[German]I got a report that Securepoint Antivirus crashed Windows terminal server systems. A german blog reader has two virtual machines affected. Later other German administrators confirmed issues with Securepoint Antivirus, and the vendor has withdrawn the latest "update" of his security software.


A user reports problems

I do not have access to the SecurePoint user portal, and have to rely on what the reader told me via email. In a very short message, the reader wrote to me on March 18, 2024 around 6:54 pm:

Hello Günter,

Today 2 of our terminal servers crashed for no reason and are not starting up again. They were VMs.

The only thing I could see in the event log was that Securepoint had rolled out a new antivirus.

They have since withdrawn the update due to problems on servers.

In the Securepoint status portal I found the following entry from March 18, 2024, which confirms the above observation.

Securepoint Statusportal

As of March 18, 2024 at 13:00 German time, it was reported that a problem was detected with the Antivirus Pro Client Update v3.5.6 on server operating systems. The update was therefore paused to investigate the behavior.

Since 19:56, Securepoint has stated that it is "preparing an update that will be distributed in the next few hours." Affected systems will be updated automatically. The provider recommends checking Securepoint Antivirus Pro for correct functioning in connection with the update.


Within this comment an administrator reported a crashed Windows Server 2019 with Securepoint antivirus. And another user reported similar issues.

Securepoint Antivirus Pro

Securepoint Antivirus Pro is offered by the provider as "effective malware protection for companies", which enables centralized management from the Securepoint cloud. Administrators should be able to process infections from anywhere and directly via the online portal. The provider advertises a resource-saving system architecture for maximum end device performance, as well as multiple scans for an excellent detection rate. More details can be found in this company documentation, for example.

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