[German]A German blog reader recently contacted me by mail and reported issues with the Intel Driver Support Assistant during scanning. I decided to publish a small blog post about it.
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The Intel Driver Support Assistant (DSA)
The Intel Driver Support Assistant is available for download from Intel on this web site and runs from Windows 7 to Windows 7, with Intel specifying the following as its purpose:
The Intel® Driver & Support Assistant enables you to scan computing devices for the latest drivers available from Intel. This tool has the main interface hosted on Intel's support website and provides a more integrated support experience to users. It has an enhanced detection engine to ensure that customers are given complete and accurate information and a scan frequency option to change from a "run-once" tool to a persistent experience that can provide customers with driver updates more quickly.
The program must be installed on Windows before you can use it. As products supported by the wizard, Intel specifies graphics drivers, wireless networking, Intel® NUCs and Intel® Compute Sticks. If you have problems updating Intel® Driver & Support Wizard to a newer version, try an Intel uninstaller.
A reader feedback about issues
German blog reader Siegfried B. sent me an email complaining about issues with the Intel Driver 6 Support Assistant. He wrote:
the Intel Driver 6 Support Assistant probably just got an update to 20.4.17.5. It runs in the background and reports an update. If you click "check for new drivers" the default browser opens and the system is scanned. Then you get the error message: "Unfortunately an error occurred while scanning".
Up to now the program always ran on Windows 10 without any problems. If you look for the error on Google, it appears again and again, but there is no solution.
In fact, there are two entries in the Intel forums (according to Google search here in English and here in German). There are several users, but I haven't seen a solution. Someone who has an explanation for this scan error or knows a solution.
Yeah, it does it every now and then when its silent update process goes wonky (and it does) – can confirm as I've witnessed it across three different machines, but cannot identify the pattern.
The way to resolve quickly usually is to get rid of it via Control Panel / Programs & Features, download the installer and install it from scratch.
(BTW: sometime updated version does not identify given computer & its components correctly, or indicates there's an update available where it's clearly not, or this update is not suitable for the given platform).
Just uninstall it, and reinstall anew. If needed – there's a specific uninstaller tool by Intel themselves