[German]Users of Windows 10 who have upgraded to the May 2019 update and are using the Remote Desktop for remote sessions may suffer from the fact that only a black windows appear. This applies only to users in corporate environments where Remote Desktop is available and occurs only on older hardware. Here are some information and backgrounds.
Remote Desktop issues affected Windows 10 users for years
If you search the internet with the terms “windows 10 remote desktop black screen” you will find hits back to 2017 and earlier. If you add the term V1903, the hits on the Windows 10 May 2019 update are narrowed down. I found this thread in the Microsoft Answers forum at the end of May 2019.
Windows 10 1903 (May update) black screen with Remote Desktop
I upgraded my secondary machine from 1809 to 1903. When I access it now using Remote Desktop all I get is a black screen in the RDP windows. I then upgraded my primary machine to 1903 hoping that would help, but no. Fortunately I also have GoToAssist installed so I was able to log into the secondary machine that way and checked for updates, still no help. Finally I reverted it back to 1809 and Remote Desktop once again works. I could keep using GoToAssist but RDP over my local LAN is much faster.
As long as this version as been (more or less) gold before going public, I can’t possibly be the first one with this issue. It’s no big deal to me that my secondary is running 1809, it’s primarily a file server, but upgrading would be nice.
Granted, that secondary system is an older Core2 Quad, but at 3.3GHz and 8GB of memory and a SSD, it’s plenty fast enough. I suppose I could try a different video card, but it shouldn’t be necessary for a feature update.
Anyone have some insight into why RDP isn’t working. I’ve already been through all the “guesses”.
After upgrading to Windows 10 V1903, the user was facing the issue that his remote desktop only showed a black window. He then tried several machines without success.
What I doen’t like nower days at MS Answers ate the ‘background noise of useless hints’ of the ‘Independat Advisors’. However, I understand from the thead that the user was not alone. There was other users affected, and there are hints to older display drivers as a root cause – so a driver update can help.
And I came across the blog post Remote Desktop Black screen in Windows 10 1903 update, which appeared in the Surface Tablet blog. There a user described the effect for a Surface Pro 5. The author states that older hardware such as AMD Radeon R7 350X or the Intel Q45/Q43 graphics chipset are not compatible with Windows 10 V1903 – the current driver of the display adapter are causing issues. Result: The remote desktop session shows only a black screen, while mouse and keyboard take over the control. Then you can only terminate the process via Task Manager.
Microsoft confirms and explains the issue
I quickly checked the status page of Windows 10 V1903 – there is nothing of this problem to be found. Now Windows Report mentioned that Microsoft employee Denis Gundarev confirmed that it was a known issue.
Display drivers report some of their capabilities upon load. In previous Windows versions this reported data wasn’t used or verified. Because of that, some of the old versions of the legacy display driver may report invalid data and it would be ignored. Starting with Windows 10 1903 RDP uses this data to initialize the session.
Microsoft stated that developers are working on a permanent solution. Meanwhile, those affected should contact their hardware manufacturer to update their display driver. From Windows Report, there is this old 2018 guide that describes possible fixes. Any of you affected?
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