Windows 10 V1809/1903: Upgrade for Zebra Tablet PCs blocked

[German]Microsoft has blocked the upgrade from older Windows versions to Windows 10 May 2019 Update (Version 1903) and even for Windows 10 October 2018 Update (Version 1809) for ruggedized Zebra Tablet PCs due to problems.


Zebra XSLATE B10 Tablet PCs

The Zebra XSLATE B10 Tablets are industrial tablets that are used in harsh environments. The manufacturer also offers the device on this web site.

Zebra XSLATE B10 Tablets
(Zebra XSLATE B10 Tablets, Source: Vendor)

The technical data of the devices, which come with Windows 10 compatibility, Intel i5 processor, 8 GB Ram and 128 or 256 GByte SSD, can be viewed here.   

Support article for Zebra XSLATE B10 Tablets

I became aware of the Microsoft support article Updating to Windows 10, version 1903 or Windows 10, version 1809 on Zebra XSLATE B10 tablets via Bleeping Computer. If administrators try to upgrade these Tablet PCs to Windows 10 V1809 or V1903, the following message appears:

XSlate: Your PC isn't supported yet on this version of Windows 10. No action is needed. Windows Update will offer this version of Windows 10 automatically once the issue has been resolved."

(Zebra XSLATE B10-Blocker, Quelle: Microsoft)


The background is that Zebra and Microsoft have discovered compatibility issues with Windows 10, version 1903, or Windows 10, version 1809, and the Zebra XSLATE B10 Tablets.  It may happen that the touch screen stops working after the device is restarted. For more information, see the Zebra Support article.

Microsoft is currently investigating the case. To be on the safe side, Microsoft has stopped upgrading these devices to Windows 10, version 1903 or Windows 10, version 1809. Microsoft is working on a solution and plans to release it as an update in a future version. Until November 2019 it's still time, because then the support of Windows 10 version 1803 expires.

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