[German]New trouble for owners of a Samsung flagship Galaxy S20 Ultra. Smartphone owners are currently complaining about cracked glass covers on the rear camera. These are not isolated cases that are being reported. Samsung has probably not yet made a statement on this.
There is this thread in the Samsung Consumer Forum, which now has eight pages of user feedback about a cracked camera glass on the Samsung Galaxy S20 Ultra. The thread creator has a hairline crack in the camera cover on the back and asks if others have it and if something like that is covered by the warranty:
Broken rear camera glass s20 ultra
while in my packet the glass of the camera broke. like a hair line that goes from one side to another, someone else have the same problem? And what can i do now? There is any warranty that cover that?
Normally, mechanical damage is attributed to user fault and the manufacturer refuses warranty. But the user is not alone. Here is a typical feedback:
I have the same problem , I contacted Samsung and they said its not their fault. The camerq is so fragile that it will break without dropping it . I’m going to get it fixed then return this garbage phone
Samsung has informed the affected person that it is not the fault of the smartphone manufacturer. The user remains sitting on the damage even though he did not drop or knock the device – he said. Another user wrote in mid-March 2020 that he wanted to have the camera glass repaired, but Samsung does not have replacement glasses.
I heard they didn’t yet‼️ I went to take a picture and my camera’s glass was broke. I didn’t drop it, and it’s in a good case. I tried to get it fix as soon as I noticed it today, but they don’t have the class available yet. I was told to check back in 3 weeks.
A product expert with the alias jellodragon states that there are certain repair points for broken equipment:
there are Samsung Care Authorized Repair Centres (UBREAKIFIX & Samsung Experience Stores) throughout the country that can perform all types of repairs on Samsung products. If your back glass is broken, they can make sure they replace it with OEM parts, and not only that, but also make it water resistant again. They also run tests on it after the repair to make sure the phone is in as-new condition.
To see the authorized repair centres near you:
Let me know if this helps. Thanks!
Looks like it’s gonna be an expensive affair. A user states in this post that he was hit by the issue only after 2 weeks, even though the Galaxy S20 Ultra was contained in a thick protective cover. As the camera glass cover has to be exchanged with the glass back, the whole thing will probably become quite expensive. There were 100 US $ mentioned, I have also seen 300 dollars.
I have only had my phone for 2 weeks and have experienced the same issue. I have a very thick case on my phone as well, but the camera protrudes so much that setting the phone down on the table could have caused my camera lens glass to crack. Since the back glass and camera glass are all one peace you will need the buy the entire part. Unfortunately, you cannot get parts for this phone anywhere besides Samsung’s repair HQ in Texas. They won’t sell you the part and will charge $100 to ship it out to them for repair. Now I have to deal with a cracked camera lens glass until 3rd parties get the replacement back glass in stock.
Samsung employees admit this is an issue but will read off the same script telling you that its your fault and that you will need to pay to get it fix. Its mind boggling that this could happen from normal use. I feel like as more cases are reported Samsung will acknowledge this and not charge people for this repair.
I have checked multiple sources for this replacement back glass with no luck.
(Samsung Galaxy S20 Ultra: Broken camera glass, Source: Samsung)
Within this post someone showed the above photo. It shows the disassembled glass backside that was removed in a Samsung repair shop and shows a massive hole. Another photo in this post shows hairline cracks in the glass cover – which is based on this tweet.
@SamsungMobileUS @UnboxTherapy @ZacksJerryRig @verge I’m wondering if @SamsungMobile will have anything to say about the camera glass breaking on the S20ultra while setting on my wireless charger. Tons of ppl on Samsung community saying the same thing #S20Ultra #Samsung pic.twitter.com/y7uSeLC2Vg
— Chris Bullard (@cbullardasu) April 19, 2020
Other people have documented similar things in response tweets. A search on Twitter reveals more nice photos.
Some Galaxy S20 Ultra users are suffering from broken camera glass pic.twitter.com/NE9mjMj60y
— Nishant Pathak (@NishantBareilly) April 29, 2020
Also here you can find a photo of a broken glass, which was themed on reddit.com. At reddit.com someone posted this text – there it is mentioned that the zoom could not be set to 50x magnification. And the more the glass cover broke, the lower the zoom level that was still usable. Possibly something bumps against the glass cover mechanically and causes mechanical tension.
Anyway, I think the whole thing is a problem, where the users put down about 1.400 US $ for the device and after a few days they find a broken glass back. This reminds me of other cases where the display of Samsung Galaxy models spontaneously cracked. Possibly the next debacle for Samsung? Because in the meantime media like Android Police have picked it up. Let’s see if Samsung has something to say. Anyone affected?