Edge freezing in Windows 10/11, caused by updates KB5014019/KB5014023/KB5014021 fixed per KIR

Edge[German]Microsoft had released the preview updates KB5014019 (Windows 11, May 24, 2022) and KB5014021 (Windows Server 2022, May 24, 2022) and KB5014023 (Windows 10, Windows Server, June 2, 2022) to fix various bugs. However, those who installed the updates ran the risk of tabs suddenly freezing in Microsoft Edge. Microsoft has now corrected this problem via Known Issues Rollback (KIR) and rolled back the fixes.


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Updates KB5014019/KB5014023/KB5014021

As of May 24, 2022 2022, Microsoft had released the optional cumulative (preview) update KB5014019 for Windows 11. This provided a number of fixes for these Windows versions (see Windows 11: Preview update KB5014019 from May 24, 2022). However, the update caused problems with Trend Micro Ransomware Protection (see Windows 11 preview update KB5014019 breaks Trend Micro Ransomware Protection).

Optional cumulative (preview) update KB5014023 was released on June 2, 2022 for Windows 10 21H1 – 21H2 and for Windows Server 20H2 to fix a number of bugs (see Windows 10 21H1 – 21H2/Server 20H2: Preview Update KB5014023 (June 2, 2022) with bug fixes).

For Windows Server 2022, there was the optional cumulative (preview) update KB5014021 on May 24, 2022 to fix various bugs (see Windows Server 2022 Preview Update (May 24, 2022)).

Edge tabs freeze in IE mode

In the health status dashboard of the affected Windows versions, Microsoft has acknowledged a problem with the mentioned updates. On the Windows 11 21H2 status page, the entry IE mode tabs in Microsoft Edge might stop responding:

After installing KB5014019 and later updates, IE mode tabs in Microsoft Edge might stop responding when a site displays a modal dialog box. A modal dialog box is a form or dialog box which requires the user to respond before continuing or interacting with other portions of the webpage or app.

The June 14, 2022 updates or follow-on updates may cause Microsoft Edge tabs that run in IE mode to stop responding when a modal dialog box displays. A modal dialog box is a form or dialog box that requires the user to respond before proceeding or interacting with other parts of the web page or application. For Windows 10, the post can be found here and for Windows Server 2022, the post is relevant here. Affected are:


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  • Windows 11 Version 21H2;
  • Windows 10 Version 21H2;
  • Windows 10 Version 21H1;
  • Windows 10, version 20H2;
  • Windows Server 2022

as soon as the updates KB5014019/KB5014023/KB5014021 or subsequent updates have been installed.

Rollback via KIR fixes the problem

As early as June 24, 2022, Microsoft has provided a fix in the form of a Known Issue Rollback (KIR) (KIR) solution that rolls back the affected patches through the updates. On unmanaged systems, the above bug should have been fixed within 24 hours. For managed systems in enterprises, the rollback must be triggered via KIR using the following group policies.

  • Download for Windows 11 version 21H2 – Windows 10 20H2, 21H1 and 21H2 KB5014023 220624_22551 Known Issue Rollback
  • Download  for Windows 10 version 20H2 and Windows 10 version 21H1 – Windows 11 (original release) KB5014019 220624_22553 Known Issue Rollback

The group policy must be installed and configured to match the Windows version to fix this issue. For more help on KIR, see the post How to use Group Policy to deploy a Known Issue Rollback. I have not yet found a KIR GPO for Windows Server 2022 in the support post.  (via)

I described the Known Issue Rollback (KIR) feature in the post Windows 10 2004-20H2: Office memory or media error when opening documents fixed. It allows Microsoft to automatically roll back fixes for identified (non-security critical) issues. This disables the problematic fix and re-enables the saved previous code, so it does not uninstall the entire update. KIR is available on Windows 10 2004 and later, and is also only used on systems that receive updates via Windows Update or Windows Update for Business. On managed systems, Microsoft provides special group policies for KIR.

Similar articles
Windows 11: Preview update KB5014019 from May 24, 2022
Windows 11 preview update KB5014019 breaks Trend Micro Ransomware Protection
Windows 10 21H1 – 21H2/Server 20H2: Preview Update KB5014023 (June 2, 2022) with bug fixes
Windows Server 2022 Preview Update (May 24, 2022)

Disabled Windows 10 Experiments block Known Issue Rollback (KIR) fixes


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