Firmware Update blocks again non HP Printer Cartridges

[German]Printer manufacturer Hewlett Packard has released a (new?) firmware update (September 13, 2017) for its Officejet models. After installation, the devices will no longer accept non HP ink cartridges. Here is some information about how to fix this.


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That’s what I call a déjà vu: Almost exactly one year ago, on September 19, 2016, I had published the blog post HP printer firmware disables refill ink cartridges. After a shitstorm HP and provided a correction firmware for the devices, allowing non HP ink cartridges from third-party suppliers to be used again.

(New) Firmware-Update on 09/13/2017, same problem

Today I was alerted via e-mail from a German third party printer cartridge vendor. He wrote:

There was a new firmware update today for the most popular HP Officejet printer models that prevents the use of alternative cartridges. The same update as exactly one year ago (09/13/2016).

This firmware update has been confirmed by more than 50 customers. Also other third party cartridge vendors confirmed that. Our phones doesn’t stop ringing since yesterday morning.

Addendum: I don’t know, whether the firmware update was new or wether it’s just a re-release. What the vendor observed: Some HP printers are receiving a firmware update, and suddenly they are refusing to accept third party ink cartriges. According to German vendor superpatronen.de (German) the following HP printer models are affected:

  • HP OfficeJet 6800 Series
  • HP OfficeJet 6812
  • HP OfficeJet 6815
  • HP OfficeJet 6820
  • HP OfficeJet 6822
  • HP OfficeJet 6825
  • HP OfficeJet Pro 6200 Series
  • HP OfficeJet Pro 6230
  • HP OfficeJet Pro 6235
  • HP OfficeJet Pro 6239
  • HP OfficeJet Pro 6830
  • HP OfficeJet Pro 6835
  • HP OfficeJet Pro 251 dw
  • HP OfficeJet Pro 276 dw
  • HP OfficeJet Pro 8100 ePrinter
  • HP OfficeJet Pro 8600 e-All-in-One
  • HP OfficeJet Pro 8600 Plus e-All-in-One
  • HP OfficeJet Pro 8600 Premium e-All-in-One
  • HP OfficeJet Pro 8610 e-All-in-One
  • HP OfficeJet Pro 8615 e-All-in-One
  • HP OfficeJet Pro 8616 e-All-in-One
  • HP OfficeJet Pro 8620 e-All-in-One
  • HP OfficeJet Pro 8625 e-All-in-One
  • HP OfficeJet Pro 8630 e-All-in-One
  • HP OfficeJet Pro 8640 e-All-in-One
  • HP OfficeJet Pro 8660 e-All-in-One
  • HP OfficeJet Pro X 450 Series
  • HP OfficeJet Pro X 451 dn
  • HP OfficeJet Pro X 451 dw
  • HP OfficeJet Pro X 470 Series
  • HP OfficeJet Pro X 476 dn
  • HP OfficeJet Pro X 476 dw
  • HP OfficeJet Pro X 551 dw
  • HP OfficeJet Pro X 576 dw

After installing the firmware update, non HP ink cartridges are producing the following error message.

„One or more cartridges appear to be damaged. Remove them and replace with new cartridges.“

(Souce: HP)

Vender superpatronen.de wrotes, that 3 of 4 non HP cartriges was accepted, but inserting all four cartridges produces the error message shown above.

HP’s Dynamic Security Feature is causing this issue

The US HP support page addresses the issue. HP’s new firmware update seems to force HP’s Dynamic Security Feature to block non HP cartridges. A description of this feature may be found here. But there is a fix.

  • HP provides a new firmware update on its HP support page, that disables HP’s Dynamic Security Feature .
  • Go to HP’s support page and search for a firmware update for your printer model. Download and install the new firmware.

After deactivating the Dynamic Security Feature via firmware update, non HP ink cartridges should be accepted again.

Addendum: HP denies a new firmware

I’ve been contacted by someone, who claimed, that HP denies that a new firmware has been enrolled. I can’ prove that – but the observation from superpatronen.de, that third party ink cartridges are refused at Sept. 13, 2017, are real.

There is also an article here, saying, that HP denies that a new firmware update has been shipped. There are two scenarios that could be happens: Somehow an old firmware update has been released unintially again – or within an existing firmware Sept. 13 triggers again HP’s Dynamic Security Feature to block non HP cartridges. The third scenario, that superpatronen.de is simply wrong seems not too reliable – due to 50 affected customers. If I find out more details, I will add the information here.

Addendum: There is now an article at ibtimes.co.uk, citing my blog post and also mentions user posts in HP’s forums. So I searched the Web and came across this post from 09-15-2017. A user claims, that his Office jet pro 8500A refuses third party ink cartridges. An HP Expert says ‘The Officejet 8500 never had the issue with 3rd party ink.’. The user bought some original HP ink cartriges and the printer works. Now the customer has the difficulty, to tell the printer, that he has never been affected by third party ink cartriges ;-).

Similar articles:
HP printer firmware disables refill ink cartridges
HP: New printer firmware re-enables refill ink cartridges
HP apologizes, new firmware update for printers soon
Electronic Frontier Foundation (EFF) criticizes HP


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14 Responses to Firmware Update blocks again non HP Printer Cartridges

  1. Pingback: HP firmware update blocks the use of non-HP cartridges @ AskWoody

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  6. Martin Leech says:

    I have an OfficeJet Pro 8615 which started misbehaving in the last few days. I eventually found the patch on this site: https://support.hp.com/us-en/document/c05308850 and applied it, and did it again to make sure it had taken. As a result, the 3rd party cartridges are no longer identified as such and no warnings are given – but I think the magenta cartridge is not being used properly and it is showing grey in the test print. Just to make sure, I switched it with another new one, and it made no difference.
    So, like others with a printer that worked perfectly well last week, I have a load of cartridges which are apparently no good to me. Any suggestions appreciated.

    • guenni says:

      According to HP, the new firmware should disable HP’s Dynamic Security Feature. Could it be, that the firmware hasn’t been installed properly? Can it be coincidence – test, whether HP’s printer cartridge works – if not, the printer’s chip detection seems to be broken.

  7. Pingback: Technical problems @ AskWoody

  8. Pingback: HP re-releases third-party ink cartridge lock-out firmware – bit-tech.net – デジタル

  9. Pingback: HP Releases Yet Another Firmware Update Blocking Unofficial Ink Cartridges | Lifehacker Australia

  10. Pingback: Compatible Ink Cartridges being blocked by HP - Find the fix here

  11. Daniel says:

    Hi, I’m sorry to ask here but this is driving me nuts. I have an HP Officejet Pro 8600 printer, which suddenly began to display this ‘cartridge appears to be damaged’ message a couple of weeks ago.

    This printer model appears on the superpatronem list that you quote above, but it does *not* appear in the list of models that have received HP’s updated firmware (those start from 8610 onwards). Does this mean that HP have hung me (and all other 8600 owners) out to dry?

    • guenni says:

      Can’t answer this question. The best you can do: By an original set of HP ink cartridges – if it work, check with a new third party ink cartrige. If the 3rd party cartrige is refused, HP have hung you.

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