[German]Printer manufacturer Hewlett Packard has released a (new?) firmware update (September 13, 2017) for its Officejet models. After installation, the devices will no longer accept non HP ink cartridges. Here is some information about how to fix this.
That’s what I call a déjà vu: Almost exactly one year ago, on September 19, 2016, I had published the blog post HP printer firmware disables refill ink cartridges. After a shitstorm HP and provided a correction firmware for the devices, allowing non HP ink cartridges from third-party suppliers to be used again.
(New) Firmware-Update on 09/13/2017, same problem
Today I was alerted via e-mail from a German third party printer cartridge vendor. He wrote:
There was a new firmware update today for the most popular HP Officejet printer models that prevents the use of alternative cartridges. The same update as exactly one year ago (09/13/2016).
This firmware update has been confirmed by more than 50 customers. Also other third party cartridge vendors confirmed that. Our phones doesn’t stop ringing since yesterday morning.
Addendum: I don’t know, whether the firmware update was new or wether it’s just a re-release. What the vendor observed: Some HP printers are receiving a firmware update, and suddenly they are refusing to accept third party ink cartriges. According to German vendor superpatronen.de (German) the following HP printer models are affected:
- HP OfficeJet 6800 Series
- HP OfficeJet 6812
- HP OfficeJet 6815
- HP OfficeJet 6820
- HP OfficeJet 6822
- HP OfficeJet 6825
- HP OfficeJet Pro 6200 Series
- HP OfficeJet Pro 6230
- HP OfficeJet Pro 6235
- HP OfficeJet Pro 6239
- HP OfficeJet Pro 6830
- HP OfficeJet Pro 6835
- HP OfficeJet Pro 251 dw
- HP OfficeJet Pro 276 dw
- HP OfficeJet Pro 8100 ePrinter
- HP OfficeJet Pro 8600 e-All-in-One
- HP OfficeJet Pro 8600 Plus e-All-in-One
- HP OfficeJet Pro 8600 Premium e-All-in-One
- HP OfficeJet Pro 8610 e-All-in-One
- HP OfficeJet Pro 8615 e-All-in-One
- HP OfficeJet Pro 8616 e-All-in-One
- HP OfficeJet Pro 8620 e-All-in-One
- HP OfficeJet Pro 8625 e-All-in-One
- HP OfficeJet Pro 8630 e-All-in-One
- HP OfficeJet Pro 8640 e-All-in-One
- HP OfficeJet Pro 8660 e-All-in-One
- HP OfficeJet Pro X 450 Series
- HP OfficeJet Pro X 451 dn
- HP OfficeJet Pro X 451 dw
- HP OfficeJet Pro X 470 Series
- HP OfficeJet Pro X 476 dn
- HP OfficeJet Pro X 476 dw
- HP OfficeJet Pro X 551 dw
- HP OfficeJet Pro X 576 dw
After installing the firmware update, non HP ink cartridges are producing the following error message.
„One or more cartridges appear to be damaged. Remove them and replace with new cartridges.“
Vender superpatronen.de wrotes, that 3 of 4 non HP cartriges was accepted, but inserting all four cartridges produces the error message shown above.
HP’s Dynamic Security Feature is causing this issue
The US HP support page addresses the issue. HP’s new firmware update seems to force HP’s Dynamic Security Feature to block non HP cartridges. A description of this feature may be found here. But there is a fix.
- HP provides a new firmware update on its HP support page, that disables HP’s Dynamic Security Feature .
- Go to HP’s support page and search for a firmware update for your printer model. Download and install the new firmware.
After deactivating the Dynamic Security Feature via firmware update, non HP ink cartridges should be accepted again.
Addendum: HP denies a new firmware
I’ve been contacted by someone, who claimed, that HP denies that a new firmware has been enrolled. I can’ prove that – but the observation from superpatronen.de, that third party ink cartridges are refused at Sept. 13, 2017, are real.
There is also an article here, saying, that HP denies that a new firmware update has been shipped. There are two scenarios that could be happens: Somehow an old firmware update has been released unintially again – or within an existing firmware Sept. 13 triggers again HP’s Dynamic Security Feature to block non HP cartridges. The third scenario, that superpatronen.de is simply wrong seems not too reliable – due to 50 affected customers. If I find out more details, I will add the information here.
Addendum: There is now an article at ibtimes.co.uk, citing my blog post and also mentions user posts in HP’s forums. So I searched the Web and came across this post from 09-15-2017. A user claims, that his Office jet pro 8500A refuses third party ink cartridges. An HP Expert says ‘The Officejet 8500 never had the issue with 3rd party ink.’. The user bought some original HP ink cartriges and the printer works. Now the customer has the difficulty, to tell the printer, that he has never been affected by third party ink cartriges ;-).
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