Firmware Update blocks again non HP Printer Cartridges

25 Responses to Firmware Update blocks again non HP Printer Cartridges

1. Pingback: HP firmware update blocks the use of non-HP cartridges @ AskWoody

2. Pingback: HP pushes third-party ink blocking printer firmware update (again) - gHacks Tech News

3. Pingback: HP issues firmware update that bans third-party ink cartridges… again – TechSpot – デジタル

4. Pingback: HP blocca le stampanti con cartucce non certificate (ancora) - PaulMag

5. Pingback says:

   2017-09-15 at 11:03

   BetaNews: HP blocks third-party ink with printer firmware update… again
   Toms Hardware Italy HP torna sui suoi passi: usate le cartucce che volete
   bit-tech: HP re-releases third-party ink cartridge lock-out firmwaret
   network fights: HP blocks third-party ink with printer firmware update… again
   TechSpot: HP issues firmware update that bans third-party ink cartridges… again

   Reply

6. Pingback: HP Security Firmware Update Again Said to be Disabling Use of Non-HP Ink Cartridges | ENX Magazine | The Week in Imaging

7. Martin Leech says:

   2017-09-15 at 18:07

   I have an OfficeJet Pro 8615 which started misbehaving in the last few days. I eventually found the patch on this site: https://support.hp.com/us-en/document/c05308850 and applied it, and did it again to make sure it had taken. As a result, the 3rd party cartridges are no longer identified as such and no warnings are given – but I think the magenta cartridge is not being used properly and it is showing grey in the test print. Just to make sure, I switched it with another new one, and it made no difference.
   So, like others with a printer that worked perfectly well last week, I have a load of cartridges which are apparently no good to me. Any suggestions appreciated.

   Reply
   • guenni says:

     2017-09-15 at 19:00

     According to HP, the new firmware should disable HP's Dynamic Security Feature. Could it be, that the firmware hasn't been installed properly? Can it be coincidence – test, whether HP's printer cartridge works – if not, the printer's chip detection seems to be broken.

     Reply

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9. Pingback: HP re-releases third-party ink cartridge lock-out firmware – bit-tech.net – デジタル

10. Pingback: HP Releases Yet Another Firmware Update Blocking Unofficial Ink Cartridges | Lifehacker Australia

11. Pingback: Compatible Ink Cartridges being blocked by HP - Find the fix here

12. Daniel says:

    2017-10-29 at 22:08

    Hi, I'm sorry to ask here but this is driving me nuts. I have an HP Officejet Pro 8600 printer, which suddenly began to display this 'cartridge appears to be damaged' message a couple of weeks ago.

    This printer model appears on the superpatronem list that you quote above, but it does *not* appear in the list of models that have received HP's updated firmware (those start from 8610 onwards). Does this mean that HP have hung me (and all other 8600 owners) out to dry?

    Reply
    • guenni says:

      2017-10-30 at 0:57

      Can't answer this question. The best you can do: By an original set of HP ink cartridges – if it work, check with a new third party ink cartrige. If the 3rd party cartrige is refused, HP have hung you.

      Reply
13. Hörmi says:

    2017-12-09 at 13:14

    Is anyone else having a problem to instal HP's "fixed" firmware? When I try to do it, I can't tick the box, because the program claims, that my printer is on the current software, but it still does not accept my third party cartriges, that were accepted before the last Update.
    + The "fixed" firmware from HP has the Version number R1739A, whilst my printer apparently hat R1739AR.
    Did HP just silently roll out another blocking update???

    Reply
14. Bill says:

    2017-12-16 at 4:52

    I'm in the same boat, it won't let me use this version – thinks it is already up to date. Anyone know how to fix this? HP has apparently taken down the other older versions that did not have this trojan. Did anyone save a download of the older versions?

    Reply
15. Chris H says:

    2018-03-16 at 15:13

    This appears to have happened to my HP Photosmart C4580 printer / scanner. I have not used it to print for a while and replaced the dried out cartridges with some new non HP ones (possibly refilled ones). I did the alignment as requested and then It immediately started to play up, printed 1 x A4 colour picture but then refused and started coming up with various error messages and just stopped working. Changed the cartridges for some empty HP ones and it seems to like them. HP cartidges are silly money so I tend to use refilled or non HP ones. Sometimes I refill them myself. Can HP actually change the firmware in my printer via the USB port or do they do it via the print driver ? The scanner works OK thank goodness.

    Reply
16. Margaret Whitehead says:

    2018-05-20 at 15:40

    I have the same problem with my Hp Pagewide pro 452dw.
    I am in Livingstone, Zambia
    I bought it in August 2016 from UK and ordered and fitted a CISS. It worked fine until after almost a year the printhead had a problem. As it was still under warranty I was given a replacement printer.
    In March 2018 it suddenly rejected the CISS cartridges. The CISS supplier told me that the system was not intended for this printer although the cartridges are the same, because they have not yet managed to overcome HP's blocking.
    I understand that in March HP installed a new firmwareno. 1743A on my printer which blocked non-original cartridges.
    I have read that with the previously blocked printers, after complaints HP released a firmware that did not block cartridges.
    Is anyone fighting for this to be done for Pagewide printers?
    I would not have bought this printer if I had known this was going to happen. In Zambia these cartridges are not available and importing them is very expensive, I do a lot of printing for charitable organisations so the cost of ink is critical.

    Reply
17. Arrbee says:

    2018-09-17 at 9:06

    Guess what – Sept. 16 2018, and they just did it AGAIN. My printer worked fine last week. Made the mistake of installing a software update today. And now guess what: "There is a problem with the printer or ink system". Nothing would get it to print. Until I borrowed a friends HP cartridge and guess what – works fine.

    Nothing wrong with the printer. Just HP's corporate ethics.

    Best of all, looks like they changes the error message from the last time just so fewer consumers would clue in. What a scam. What a morally corrupt company.

    I will personally boycott HP from now on. And encourage all those reading this to do the same – noting that they've now made printer ink cost more than human blood, and their profit margins rely on that (literally – google it). Time to hit them where it hurts.

    Reply
18. Winston Wolf says:

    2018-10-16 at 22:31

    #metoo – upgraded Officejet Pro 8600 Plus to newest firmware and ended up with the same problem "There is a problem with the printer or ink system"- – firmware version is 1829A. When changing HP cartridges then it's no problem.

    Reply
19. Daniel says:

    2019-01-28 at 15:59

    I wanted to confirm that the HP Officejet Pro 8500 a910 has a firmware update that is causing problems with 3rd party ink cartridges. I recently replaced my cartridges for the first time in a couple years and after a few pages printed smoothly, I began running into problems with cyan and yellow. After several hours of tinkering with the standard troubleshooting tips, and then a while hopelessly attempting to revert the firmware from a mac, I found a website that describes how to access the printer's 'hidden service menu'. (An actual hidden service menu — this one is deeper than the first hidden service menu that only allows 'semi-full resets'.) This menu allowed me to return the printer to factory settings, which reverted the firmware, et voila — the printer immediately began working as it should. Bravo, HP
    Also, the super secret menu allows you to block automatic firmware updates, so I imagine this will be useful in the future.
    For those who think I'm making up a super secret service menu: https://www.druckerchannel.de/artikel.php?ID=3703&seite=2&t=menu_structures

    Reply
20. Roger says:

    2019-05-01 at 16:54

    I bought an HP Office Jet Pro 7720 3 weeks ago and as soon as I ran out of HP cartridges and tried to use compatible ones, my printer rejected them and it is now inoperable.
    Spoke to HP yesterday and they informed me that the printer will only accept HP cartridges and there is nothing I can do about it.
    Is this correct?

    Reply
21. EP says:

    2019-05-03 at 18:59

    folks, disable HP web services if your HP printer is connected to the internet with either a wired ethernet/LAN connection or wireless WLAN (WiFi) connection. HP printers silently download & install firmware updates without any user knowledge (when HP web services is enabled which will do automatic updates) and may install updated firmware that may block non-HP ink cartridges.

    after disabling HP web services, try to disable Auto updates on the HP printers themselves by following the directions on this page:
    https://inkjet411.com/?page_id=5861

    Reply
22. Kish says:

    2019-11-29 at 7:39

    Excellent information. Thank you.

    Reply
23. mouloud says:

    2020-05-01 at 12:38

    I followed the same method as Daniel with HP 8500a Pro,
    Did a full reset factory , followed this video https://www.druckerchannel.de/artikel.php?ID=3703 in german ( i don't speack german) but we can understand ,
    now still can't print due to non original cartridge , when i print the document is empty.
    I think this is the last time that i use a HP printer,
    I will search for a new one where we can use non original cartridges.
    Any help ? it will appreciated
    Regards,

    Reply