Are there Battery Problems with Surface Book 2 and Pro 5/6?

[German]It seems that owners of Microsoft’s Surface Tablet PCs are still plagued by battery problems. Especially the latest firmware update for battery optimization seems to have side effects.


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I’ve blogged yesterday about that topic within my German blog. In my opinion, surface users need a lot of tolerance in order to bear the troubles caused by these devices. And users have been reporting battery problems through the whole model range.

Battery issues with Surface Pro 4

With the Surface Pro 4, there are complaints that the battery is simply discharging too quickly. A search in Microsoft’s forum apparently there are several hits from 2018. To my knowledge the problem was never solved. The fact that the type cover of the Surface Pro 4 causes trouble, I had already discussed in the blog once. From MVP colleague Barb Bowman I have the following information:

also, batteries are beginning to swell and cause the screens to separate in original Surface Books and now SP4’s. their policy (unstated officially) is to replace free of charge if within 3 years of initial purchase. Most of the SP4’s are more than 3 years.. about half the SB’s are more than 3 years. these reports are growing. *I* will never buy another Surface.

Well, Barb Bowman is for me ‘Miss Surface’, who helped many Surface users in Microsoft’s Surface forum. If they state ‘*I* will never buy another Surface’, it means ‘she might be pretty pissed’. Not that good for Microsoft. I, for myself, never bought such a device – to expensive, not repairable and not really handy.

Is there a new battery issue after firmware update?

I’ll just post it here in the blog – maybe there are other people affected. On Twitter I got the following message from Jason Falter.


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He asks Mary Foley and Paul Thurrott if there is any progress on the surface battery problem. Since the ‘Creative Update’ was rolled out, users of Surface Pro 5 and Pro 6 models have been plagued with rapidly depleting batteries. But he mentions a Surface Pro 4 that only lasts 2 hours while surfing.

Barb Bowman notes in the above tweet that Microsoft has so far successfully ignored the battery drain issue with Surface Pro 4. The users of a Surface Book 2 are also struggling with issue, as you can see from this MS Answers forum post. Also Surface Laptops 2 are affected.

Meanwhile, Windows Latest has taken up the topic in a post, so it seems not an isolated problem. That brought Microsoft at least to to investigate that issue. Are you affected?

Similar articles:
Surfaces Book 2: Issues with Windows 10 V1903 and Nvidia
Surface Firmware Update causes WiFi issues
Surface Book 2: Weak Surface Dock power supply
Surface Tools for IT Version 1.0 released


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2 Responses to Are there Battery Problems with Surface Book 2 and Pro 5/6?

  1. Pingback: Why I won’t buy a new Surface Pro: Battery problems and support @ AskWoody

  2. Pingback: Issues with Microsoft Surface! – OCD Techs Blog

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