Surface ProX: Upgrade to Windows 10 2004 fails [Workaround]

[German]Owners of a Microsoft Surface ProX are facing trouble upgrading their devices to the Windows 10 May 2020 Update. This only works if the Internet connection is disconnected as a workaround.


Upgrade to Windows 10 version 2004 fails

The Surface Pro X is the ARM version of the Microsoft Tablet PCs and was launched in late 2019. Martin Geuß introduced the device in this article, for example.  Owners of these devices have also received firmware updates time and again, which should optimize things like the dock etc. And the ARM base already provides the ‘exotic status’. MVP colleague and surface freak Barb Bowman has now posted a problem case from the Microsoft Answers forum on Twitter.

There is a very long thread in the Microsoft Answers Forum that started on May 28, 2020 and is now very long. It deals with the bug when upgrading Surface Pro X to the Windows 10 May 2020 Update.

Cannot upgrade Surface Pro X to Windows 10 version 2004

Hello, I’ve tried to upgrade my Surface Pro X to Windows 10 version 2004 and I got an error message saying ‘This PC can’t be upgraded to Windows 10’

Any idea why? and what can be done ?

MPV colleague Barb Bowman, who is an active community moderator (now called a Volunteer Moderator), wrote about this on June 30 , 2020 :

I’ve been advised by Microsoft that Windows May 2004 Feature Update for Pro-X should not be offered via Windows Update and is blocked for installation and that they are working on unblocking it. They are not sure why the update is being offered and will investigate from Feedback Hub reports. They recommend not installing using the work around.

The developers are investigating the latest bug and have set an upgrade stopper for the devices in relation to Windows 10 version 2004.


Workaround, but not recommended

Somebody posted a workaround within the forum thread.

1.  Go to this link and click on the blue update now button, it will download the update assistant tool.  

2.  Let it go through the setup, system check etc.

3.  It will start to download the update, keep an eye on it as it will get to 100%.

4.  It will then VERIFY the download, keep watching for it to get to 100%.

5.  As soon as it starts installing the update, turn off wifi.  If you turn it off too quickly, it will just hang this happened to me the first time and I had to reboot.  When I saw it move from 1-3%, that’s when I turned wifi off.

6.  It will fully install, and reboot.  Caution:  The install took about 20-30 mins on my Surface Pro X with 16GB of RAM.

7.  After reboot and in the Windows environment, turn wifi back on and check for system updates.  There will be several updates and a 7/24/2020 Surface Pro X firmware update as well.

But this workaround isn’t recommended, although it seems to work.

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