[German]Users of a Surface Laptop 3 sometimes suffer from sporadic restarts of the device. Microsoft seems to have found the cause and is now testing a fix with Windows Insiders for its effectiveness.
What exactly is the problem?
Microsofts Surface Laptop 3 has problems with Windows 10 Version 2004. In my blog post Windows 10 V2004 still blocked on some Surfaces from mid-July 2020 I mentioned, that Microsoft has set an upgrade blocker for the devices. One of the reasons:
On some devices the Always On, Always Connected mode caused errors and spontaneous reboots. This also affected Microsoft’s Surface devices. Here is the error description from the Windows 10 Version 2004 status page.
On Microsoft Answers, a user posted the following error description in the Surface forum.
Surface Laptop 3 Restarting Randomly
I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode.
Even with these settings the laptop restarts randomly. I’ll be writing code and it restarts. Its random.
Surface Laptop 3 15″
AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz
16.0 GB RAM
Exactly the bug described above, which probably occurs in various surface models.
Microsoft is testing a fix with Insiders
Within the following tweet Barb Bowman pointed out that Microsoft is now testing a fix with Windows Insiders.
— Barb Bowman (@barbbowman) August 23, 2020
The Tweet refers to this Microsoft Answers forum thread with the above error description with the spontaneous restarts of the Surface Laptop 3 devices. A moderator writes about this.
Thank you for reporting the issue. We have improved device stability with an update that is currently available through our Windows Insider Program.
To join the Windows Insider Program go to Settings > Update & Security > Windows Insider Program and select Get Started. You will need to provide a Microsoft Account and when prompted choose Release Preview (learn more about Insider channels). Selecting Release Preview will keep you on the current public release of Windows but provide you the latest Surface updates before they are more broadly available. You can always go to Settings > Update & Security > Windows Insider Program to opt out of receiving preview updates.
This fix will be generally available through Windows Update as soon as it completes our quality testing.