[German]A warning for owners of an HP printer. The company Hewlett Packard (HP) is once again distributing printer firmware that prevents the use of third-party cartridges for both HP inkjet and HP laser printers. Here are a few information what I found out so far.
Not the first time!
This manufacturer has a long tradition of making third-party ink tanks in HP printers unusable by secret firmware updates. In September 2016, it became known that HP had started to block third-party ink cartridges with a firmware update. HP had released a firmware update for several inkjet office printers on March 12, 2016. As of September 13, 2016, the time bomb in the firmware became active. From this date on, third-party ink cartridges were no longer accepted for certain HP printer models. People using third-party or refillable ink cartridges received an error message. The printer driver reports that the ink cartridge is defective or damaged. Anyone using new third-party ink cartridges also received this error message.
I had reported on this topic in the German article HP blockt Dritthersteller-Tintenpatronen per Firmware-Update and in other articles (see article links at the end of the article). The case caused HP to publish a new firmware update that overrides the “protection mechanism” (see my German article Firmware-Update: HP-Office Jets mögen wieder Fremdtinte). Similar incidents followed in 2018 and 2019, the last time I reported in the article Does HP blocks 3rd party ink cartridges again on its printers (Jan. 2019)? here in this blog.
HP firmware update (from Nov. 2020) blocks again
My blog post Does HP blocks 3rd party ink cartridges again on its printers (Jan. 2019)? received fresh user feedback on the topic during the last days. On November 2, 2020 Debbie Magruder left the following comment:
I am posting this on November 2, 2020. My HP 6960 All In One just stopped allowing 3rd party ink cartridges through Firmware update. To top it off, my local stores are out of tri-color cartridges & I had to order direct from HP. I’m so angry.
This was an inkjet printer where foreign cartridges with ink are now rejected. On November 6, 2020 Emily T responded with this comment:
November 6th, 2020 – my HP color LaserJet Pro MFP M281fdw got a pushed firmware update today, and now my third party cartridges won’t work. The printer is essentially a brick now. The screen says “supply problem.”
There is the statement that the new firmware update has been brushed through a firmware update of a HP Color LaserJet Pro MFP M281fdw. The display now shows a ‘supply problem’, which indicates toner or paper. The color laser cartridges are probably no longer accepted. And on November 7th, 2020 Lester Young reports with this comment:
November 7 2020, LaserJet Pro M254dw just updated firmware and have run into exactly this problem. Printer was working fine with 3rd party cartridges before the update and now says it has supply problems. Installed a genuine HP black cartridge and still have the same block. It’s a shame as I was really happy with the printer before this and now it’s a liability.
I’ll try to downgrade firmware and see if that unbricks my printer.
So also here a LaserJet Pro M254dw, which was made unusable by a firmware update. The user writes that he has installed an original HP toner cartridge (black), but the blockade still exists. At askwoody.com, Susan Bradley also warns in this post about this HP firmware update for printers and lists more cases of bricked HP printers.
Printer boot loop after firmware update
In the HP forum post here, a user reports that the firmware update on the HP Color LaserJet Pro MFP M281fdw now contains an error “79 Service Error, Turn off then on. and has gone into a boot loop.
79 Service Error – Boot Loop
My printer had a message on its screen saying that there was a software update available, so I decided to update it. Once it had finished updating, the system rebooted as usual. However, after about 10 seconds of the printer being on, an error appeared reading: “79 Service Error, Turn off then on.” The printer automatically rebooted, but the problem still remained. Now the printer is stuck in a boot loop and continues to display the error. I was able to do a cold reset, which appeared to resolve the issue, but as soon as I connected the printer to my local network again and attempted to print a document, the error returned. It continues to be stuck in a boot loop even after I manually cycle it off/on and clear the print queue. I am guessing the new update is the cause. Is there a way to go back to the previous version? Or is it a different problem? Thanks!
This error in the HP Color LaserJet Pro MFP M281fdw, caused by the firmware update from Nov. 2020, is confirmed by other users. The HP forum post here contains further cases of people affected with error 79. German blog reader Tobias W. also sent me a mail on Friday with the following note:
Firmware Update Warning – Protect your Ghost White Toner – Solution to Supply Problem with ColorLaserjet M254 Series
HP is probably sending out updates again, which prevent compatible toners.
which points out this problem. Users should stop the firmware updates for their HP devices (see your printer manuals for details). For my own I’ve blacklisted HP since many years for that behavior.
Addendum: See my blog post Hints for HP Printer Firmware Downgrade.
HP printer firmware disables refill ink cartridges
HP apologizes, new firmware update for printers soon
HP: New printer firmware re-enables refill ink cartridges
Firmware Update blocks again non HP Printer Cartridges
Is a HP Firmware Update blocking again Third Party Ink Cartridges?
Does HP blocks 3rd party ink cartridges again on its printers (Jan. 2019)?
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