Windows 11: App issues and Brother USB printers doesn't print

Windows[German]The issues with Windows 11, which will be officially released by Microsoft on October 5, 2021, are slowly piling up. In the blog post Windows 11: Known issues (October 5, 2021), I had already reported about three problems admitted by Microsoft. Among other things, Virtualbox is not compatible. There is also a memory leak in Explorer (see AMD warns: CPUs run up to 15% slower with Windows 11). On AMD CPUs, there are also performance losses (see Windows 11: File Explorer has a Memory Leak). Now it turns out that certain apps are causing trouble because of registry entries. And it looks like Brother printers connected via USB can't print.


Microsoft documents the known issues in the "Known Issues" section of the Windows 11 status page (listed there as 21H2).

Windows 11 Statusseite

Besides the problems listed at the beginning (see also the article at the end of the article), Bleeping Computer reports cases where the Start menu does not open after upgrading to Windows 11. Also, there is a bug that some Windows 11 users get the old Windows 10 taskbar after the upgrade. Both bugs are not confirmed by Microsoft – details and hints for fixes can be read here at Bleeping Computer.

Compatibility issues with certain apps

In the Known Issues list, Microsoft added another entry to a known issues section. There are compatibility problems with applications when they use some non-ASCII characters in their registry keys. Microsoft writes about this:

Compatibility issues have been identified between applications that use some non-ASCII characters in their registry keys or subkeys and Windows 11. Affected applications may not open and may cause other problems or errors in Windows. This includes the possibility of triggering a BlueScreen error.

Microsoft writes that affected registry keys with such non-ASCII characters may also be unrepairable. Currently, the problem is being investigated, but a fix is not yet available. Microsoft has imposed a compatibility lock for these devices. This means that users can neither install Windows 11 nor will the corresponding machines be offered the upgrade.


Brother printers do not work on the USB port

Brother printers also have the problem that they cannot print on the USB port. Bleeping Computer points out a corresponding warning from the printer manufacturer Brother in this article. Brother is currently checking the compatibility of the printers with Windows 11 and writes:

I cannot connect my machine to a Windows 11 computer via USB

If you cannot use your Brother machine when you connect it to your Windows 11 computer with a USB cable, we recommend temporarily using a different connection type, such as wired or wireless, if available.

Updating your operating system to Windows 11 may prevent your computer from:

  • Detecting your Brother machine when it is connected to your computer using a USB cable.
  • Changing your Brother machine's settings.
  • Connecting more than one Brother machine via USB.

Overall, the (92) models listed below are probably potentially affected – and Brother recommends temporarily connecting the printers to the Windows 11 systems via a different interface (or doing without Windows 11).

DCP-B7500D, DCP-B7535DW, DCP-J1050DW, DCP-J1100DW, DCP-J1140DW, DCP-J1200W(XL), DCP-J572DW, DCP-L2531DW, DCP-L2535D , DCP-L2535DW, DCP-L2550DW, DCP-L3510CDW, DCP-L3551CDW, DCP-L5500D, DCP-L5600DN, DCP-T220, DCP-T310, DCP-T420W, DCP-T510W, DCP-T520W, DCP-T710W, DCP-T720DW, DCP-T820DW, DCP-T825DW, HL-B2000D, HL-B2080DW, HL-L2310D, HL-L2335D, HL-L2350DW, HL-L2351DW, HL-L2370DN, HL-L2375DW, HL-L2376DW, HL-L2385DW, HL-L2386DW, HL-L2395DW, HL-L3210CW, HL-L3230CDN, HL-L3230CDW, HL-L3270CDW, HL-T4000DW, MFC-B7715DW, MFC-J1010DW, MFC-J1300DW, MFC-J2330DW, MFC-J2730DW, MFC-J3530DW, MFC-J3930DW, MFC-J4340DW(XL), MFC-J4440DW, MFC-J4540DW(XL), MFC-J491DW, MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J690DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J890DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2730DW, MFC-L2750DW, MFC-L2751DW, MFC-L2770DW, MFC-L2771DW, MFC-L3710CW, MFC-L3735CDN, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5700DN, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW, MFC-T4500DW, MFC-T810W, MFC-T910DW, MFC-T920DW, MFC-T925DW

Bleeping Computer also reports that users of 106 Brother printer models may receive an error message from the "USB Connection Repair Tool" stating that they cannot print to the USB printer. I assume that Brother will provide updated printer drivers soon. However, the whole thing shows that Windows 11 is simply not ready for practical use and for my taste is also otherwise developed past the need.

Addendum: Alos Dymo Label Writers are causing issues in Windows 11 (see my blog post Windows: Status of printing issues (a.o. Dymo Labelwriter) before Feb. 2022 patchday).

Similar articles
Yes, Microsoft introduced Windows 11
Windows 11: Hardware requirements
Windows 11 Compatibility tests (PC Health Check, WhyNotWin11)
Windows 11: These features disappear
Windows 11: No TPM required?
Windows 11: First Insider Preview Build 22000.51
Microsoft defends the minimum Windows 11 system requirements
Has Intel revealed the October 2021 release date and name for Windows 11?
Microsoft explains the Windows 11 context menu and the Share dialog
Windows 11: Microsoft talks about the centered start menu
Windows 11: Microsoft AMA , the HW requirements, app updates and other insights
Windows 11 ISO install image file released (August 2021)
Windows 11: Microsoft specifies hardware requirements, no blocking on incompatible devices
Windows 11: PC Health-App updated, release date and no updates for non-compatible systems?
Windows 11: Rollout is the starting October 5, 2021
Windows 11: Microsoft breaks start menu/taskbar with teams promo
Windows 11 News (Sept. 2021)
Windows 11: Microsoft enforces TPM 2.0 on virtual machines
Windows 11 officially released
Windows 11 IoT Enterprise only with 36 months support
AMD warns: CPUs run up to 15% slower with Windows 11
Windows 11: Most hardware don't fulfill the minimum requirements, Microsoft reveals by-passing trick
Windows 11: File Explorer has a Memory Leak
Windows 11: Known issues (October 5, 2021)

Cookies helps to fund this blog: Cookie settings

This entry was posted in issue, Windows and tagged , . Bookmark the permalink.

5 Responses to Windows 11: App issues and Brother USB printers doesn't print

  1. EP says:

    about the recent Brother printer issues with Windows 11 – saw this recent article:

    "Our colleagues over at Deskmodder managed to resolve the issue by disconnecting the USB connection, removing all drivers and the printer itself using the Device Manager, restarting Windows 11, installing drivers anew and connecting the printer again via USB."

  2. Steve Barnes says:

    NEED HELP with SCANNING WIRELESSLY. I am using Windows 10, 64-bit, version 21H1. I have a Brother MFC-L2730DW multi function printer. When going to "start" on Windows 10, the word "Brother" does not appear. But the printer IS shown in the Control Panel as the default printer and shows as "working properly." (I recently re-installed this printer through the Windows Control Panel for "add a device.").

    I was, but am no longer able to SCAN wirelessly from my laptop. I have to use the USB cable and go thru Windows Fax and Scan, which I never had to do before. But I can still print and copy with no problem without a USB cable. My internet is working fine.

    My printer WIFI setting shows the correct IP address. As to the other settings shown on the printer for WIFI, I have no clue what is correct and what is not; don't even know what they mean or how to confirm whether they are correct. My local inetrnet service provider could no help.

    I have tried completely uninstalling this printer and its drivers, but that hasn't helped, so I reinstalled as noted above, and still can't print. wirelessly. I don't know why the Windows startup doesn't show "Brother" anything, but DOES show this printer in the control panel as the default printer.

    Also, when I tried to re-install using the original installation disk, it almost completed the process, but near the end gave me the following error message: 'Could not find a part of the path "C:\Program Files (x86)\Brother\CreativeCenter\Brother Creative Center.url.' Shouldn't this have been part of the installation of the printer? Also, I show no "Brother Utilities" on my laptop, and cannot find a download option for the Creative Centre or Brother Utilities on the MS website for downloads.


    • guenni says:

      I guess it has something to do with Win 11 Network shares (SMB 1.0/CIFS), if WiFi-Scan tries to write the files to a share. Otherwise it's a driver issue and need to be fixed by vendor.

    • EP says:

      perhaps install the newly released KB5007262 update, which seems to resolve most of the printer issues, possibly including the fix for the brother usb printer problems:

  3. Schmidt says:

    We use 4 identical Lenovo V330-15IKB and 2 Brother printers DCP-L2530DW (WLAN) and DCP-L2540DN (LAN). After WIN11 upgrade 3 of the computers refuse scanning, only 1 (LAN) is left running. REGEDIT data (HKEY LocalMachine) show no difference between the machines. Brother support Germany is unable to help

Leave a Reply

Your email address will not be published. Required fields are marked *